Refund policy

FREE RETURNS

RETURN, EXCHANGE & REFUND POLICY

At ZSSEL, luxury doesn't end at delivery—it continues through every promise we make.

We stand behind the quality of every piece we create. If the error is ours, your return is completely FREE.

ELIGIBLE FOR FREE RETURN & REPLACEMENT

You are eligible for a FREE Return or Replacement if you receive:

  • A Wrong Item

  • A Damaged Product

  • A Manufacturing Defect

  • Poor Print Quality

  • An Incorrect Size Shipped by ZSSEL

If any of the above applies, we'll arrange a complimentary reverse pickup and resolve your request at no additional cost.

SIZE EXCHANGE POLICY

Please choose your size carefully using the ZSSEL Size Guide before placing your order.

Returns or exchanges are not accepted for size selection mistakes made by the customer.

However, if ZSSEL ships a size different from the one mentioned in your order, your request will be accepted under our FREE Return Policy, and the replacement will be provided at no additional cost.

UNBOXING VIDEO REQUIREMENT

To protect both our customers and our quality standards, an uninterrupted unboxing video is mandatory for every return request.

The video must begin before opening the package and clearly show:

  • The sealed parcel

  • The opening process

  • The product received

  • Any defect, damage, or issue (if applicable)

Return requests submitted without a valid unboxing video may not be approved.

RETURN CONDITIONS

To qualify for a return or replacement:

  • The item must be unused, unworn, and unwashed.

  • All original tags must remain attached.

  • The original packaging must be returned in good condition.

  • A return request must be submitted within 12 hours of successful delivery.

  • The unboxing video must be available for verification.

  • Every returned item undergoes a quality inspection before approval.

Products that show signs of use, washing, alteration, or damage caused after delivery may not qualify for a return, exchange, or refund.

HOW TO REQUEST A RETURN

  1. Log in to your ZSSEL account.

  2. Go to My Orders.

  3. Select the product you wish to return.

  4. Click Request Return and submit your request.

After your request is submitted, our support team will contact you within 12 hours via Call or WhatsApp to verify the issue and guide you through the return process.

REFUND POLICY

Once your returned product is received and successfully passes our quality inspection, your refund will be initiated within 2–3 Business Days.

Refunds are credited to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

IMPORTANT

If the mistake is made by ZSSEL, your return, replacement, and reverse pickup are 100% FREE.

If the order was placed incorrectly by the customer (including selecting the wrong size), a return or exchange will not be accepted. In cases where an exception is approved by our support team, a ₹100 reverse pickup fee may apply.

NEED ASSISTANCE?

Email
zsselbrand@gmail.com

Phone
+91 9310280839

BUSINESS ADDRESS

ZSSEL

Flat No. 497, Dayma Market
Sector 58, Gurugram
Haryana – 122005
India

OUR PROMISE

Every ZSSEL piece is crafted with precision and backed by our commitment to exceptional service.

From secure packaging to hassle-free support, every detail is designed to reflect the standards of true luxury.

ZSSEL
Luxury Without Noise. Confidence Without Compromise.